Answers to Common Queries
Frequently asked Questions
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- Answers to our most common client questions
Is buying from Pool Express safe?
We consistently receive excellent reviews and ratings, far exceeding the industry average.
At Pool Express, you are welcome to use PayPal as a payment option, just like thousands of our satisfied clients. Signing up for PayPal is free and straightforward if you haven’t already.
Upon making a purchase, you will instantly receive an email and transaction ID from PayPal. If your item does not arrive or you receive an incorrect item, you can contact PayPal Australia directly for a full refund. This process is much faster and easier than obtaining a charge-back from a credit card provider.
Why are our prices so much lower than pool shops?
Whereas your local pool shop and other online retailers deal with 10, 20 or even 100 of these items, we deal with thousands – allowing us to offer unbeatable savings.
Our systems are tightly integrated with an efficient and high volume production facility – Allowing for maximum efficiency. All while providing our clients with the highest available grade of Australian made covers.
What is "micron grade" and is it important?
The higher the micron grade number, the longer you can expect the cover to last. It can also help a little in terms of heating performance.
The higher the micron grade, the more plastic material will be included in every square meter of the cover. The greater the cover “body”, the more years you can expect the cover to resist attack from pool chemicals.
That is why our higher micron grades have substantially longer warranty periods. Our covers focus most of the material in the bottom (bubble) layer – That is where oxidising pool chemicals (such as chlorine) first attack and gradually degrade a pool cover.
- Comparing micron grade between brands
Beware however, the quality of materials is the most important durability factor. Two different covers (from different suppliers) that are the same micron grade may last for substantially different periods.
For example, even our 250 micron grade cover will generally outlast an inferior 500 micron grade cover imported from China (e.g., from eBay, Temu, Catch). The reason – Our covers use a superior formula and are manufactured to a higher quality standard.
Which roller connection type - Cords or Straps?
Nearly all Australian pool covers are connected to rollers by either white cords and eyelets, or a system of adjustable black straps. That is why we provide clients with a choice of this free inclusion.
Best Tip: Select a connection type that most closely resembles what presently links your cover and roller.
Please Note – Straps already included with rollers
If purchasing a new roller with your cover, do not be concerned regarding this option. Your roller is automatically provided with the adjustable black straps.
I am buying my first pool cover - Do I need a roller?
Unless you have a small plunge pool (e.g., 4m x 2m), yes you will need a roller. Some cover retailers may tell you that this is optional, knowing full well that this is not really feasible.
Pool covers can offer pool owners many benefits. But to enjoy those benefits, you need a quick and easy method to remove the cover and then put it back on the pool later.
Australian made covers - Do they really last longer?
While many pool covers may appear similar, their longevity and durability can vary significantly, particularly between Australian-made and imported alternatives. The majority of imported covers originate from China and are commonly available on platforms like eBay, Temu, and Catch.
Key Features of Our Pool Cover Materials:
- Robust Antioxidants: Our covers are fortified with robust antioxidants that resist early degradation caused by pool chemicals. This protection is crucial, whether your pool uses traditional chlorine, magnesium, or salt chlorination systems.
- Superior Plasticizers: We use premium plasticizers that enhance the flexibility of the cover material and reduce the risk of cracking and splitting over time. Unlike inferior alternatives, our plasticizers are designed to remain stable, maintaining the cover’s resilience and longevity.
- High-Standard UV Stabilizers: Our locally produced covers feature superior UV stabilizers, ensuring extended protection against sun damage—often double the UV resistance of typical imports.
- Higher-Quality Manufacturing: Imported covers undergo rapid production, compromising material integrity and leading to premature weaknesses and fractures. Our covers, crafted with meticulous care, prioritize durability and reliability for long-lasting performance.
How should I measure my pool?
In most cases you simply need to measure the longest and widest wall-to-wall interior dimensions . Side steps / areas can be added.
Our factory can prepare covers in Rectangular, “L-Shapes” and the now very popular “T-Shapes”. All those shapes can be accurately created and ordered from our Pool Cover Wizard page.
Fast & Free Aerial Measure – A service performed via Nearmaps – a database of high resolution property images. Surprisingly accurate. Simply provide your street address using one of our “Aerial Measure” query forms. We typically reply with our assessment and recommendations within a few hours.
Why do we deliver your cover a little larger?
We aim to deliver your cover with an extra 100mm added to the perimeter. That is, around 200mm added to the overall length and width.
More than half our clients expect the cover to “curl-up” the walls slightly at the cover edges. This oversizing ensures adequate pool cover to achieve that option. It also allows for some minor cover shrinkage – Around 0.5% in the first weeks.
Can normal people really self install a cover & roller?
We sell thousands of these items to Australian pool owners each year, with 99% opting for self-installation. This can save you hundreds of dollars in installation costs compared to hiring a local technician who might spend around 60 minutes on-site and charge a lot more for the cover itself.
Please take a look at the videos on the left to get an idea.
If required, trimming the cover is simple and can be done with a sharp pair of scissors (whether you’re just trimming 100mm on one side or shaping it for “kidney” and complex pool designs).
Got an existing cover? Consider using this as a trimming template:
If you’re replacing a cover with a complex shape, consider using the old cover as a template. Lay the old cover over the new one (maybe on the lawn), then cut the new cover with sharp scissors, using the old cover as a guide.
Basic Cover Install
Roller Assembly
Trimming a Kidney
How do I deal with side steps and wide areas?
This is a very common situation – thousands of our clients deal with such situations on a daily basis.
This is often required when you have an (extra) “side step” at the shallow end of the pool, but plan to install the roller at the narrower deep end.
This situation is solved by simply “folding-over” the side section onto the main pool area before the cover is collected onto the roller. This process hardly adds much work or time and will never cause an issue or damage to the cover.
This arrangement is also very common with “kidney pools” and “free-form” shapes – Where the cover needs to slide down past a narrow middle-point in order to reach the roller.
If I need to trim my cover, what is involved?
Trimming is sometimes necessary for a pool owner to achieve the final cover fit they prefer. Trimming is unavoidable with “kidney” pool shapes.
As tough and durable as these covers are, they are very simple to trim using a good pair of scissors – the sharper the better. In fact, you can virtually “slice” the cover without much “scissor snipping”. Straight sections are particularly easy to trim if you simply follow the “bubble grid lines”.
How should the cover finish at the walls (edges)?
Around 60% of our clients expect their cover to curl up the pool wall slightly at the cover edges. That is the main reason we deliver the cover a little larger than your water dimensions. It ensures our clients have that “up curl” option.
The main reason many prefer this “up-curl” – it can definitely help prevent leaves and debris from getting “around the cover edges” and into the pool.
Other clients prefer a “straight cut” finish. Some pool owners believe this looks a little more tidy – especially on modern geometric pool shapes.
How much warmer will be pool be with a cover?
| Location | Summer | Spring |
|---|---|---|
| Melbourne | + 4-7 C | + 3-4 C |
| Sydney | + 5-7 C | + 3-4 C |
| Brisbane | + 5-7 C | + 4-5 C |
| Perth | + 5-8 C | + 4-5 C |
| Adelaide | + 5-7 C | + 4-5 C |
Best answer : If this is your first cover, water temperature rise will likely be greater than you expect. Even if replacing an existing cover, our covers will still likely impress.
Certainly, if you are thinking about an electric heat pump, our pool cover is a logical first step before you commit to such a large expense.
Keep in mind, even a modest 4 degree temperature rise transforms a “Melbourne Pool” to a “Queensland Pool” – A much more tempting swim. Even in Brisbane or Perth, you will still add months and consistency to your swimming season.
- There may be certain times in the peak of summer where the pool gets too warm for some people - e.g., 7-8 degrees rise. Hardly a problem as you can simply remove the cover for a couple of days.
Will a pool cover help with leaves? Yes, deffinitely
Without a pool cover, every single leaf falling onto the water area is “stuck” in the pool . Those collect and all this debris eventually needs to be dealt with (either by a pool cleaner or by manual labour).
A pool cover at least keeps these leaves above the water and “dry”. Much of that debris will blow away during the next windy day. A great option smart pool owners utilise : Use a garden blower to “blast” leaves down and then out of the pool. That is faster and more effective than any $3,000 robotic pool cleaner could ever achieve.
Where does excess rainwater go - Is that a problem?
If you have a “straight edge” finish (i.e., flat) at the cover edges, rainwater will simply run over and around the cover.
If you have the cover curling-up the wall at its edges, simply create two 100mm slits in the cover edge in front of the skimmer box. The resulting “flat flap” will quickly drain excess rainwater to the skimmer box.
Additionally, rainwater collected on top of the cover will normally evaporate and disappear when the pool is back in full direct sunlight.
What is a "pro rata" warranty and how does that work?
A “pro rata” warranty starts off at 100% coverage, but then declines over time. For example, if your cover fails in the first year, we will provide a replacement at zero expense to you.
If you have a 10 year warranty cover and it fails after 5 years, we will replace the cover at half the cost – we cover the other 50%.
How do I get the maximum years from my pool cover?
There are basic two things you need to observe in order to get the maximum life span from your cover :
- Keep an eye on your free chlorine readings – be careful not to overdose your pool with chlorine (whether you use a salt chlorinator or are manually dosing your pool). Take the cover off the pool for at least 24hrs if you plan to super-chlorinate.
- If you are storing the cover on the roller for long periods in hot weather, make sure you place a protective UV over-cover on the roller. In warm and sunny conditions, the cover can quickly get very hot when off the water. Over-covers are provided with all our rollers.
Absolutely. Client’s rave about our service. We boast a 4.9 star rating in our Google reviews.
All clients benefit from Pay Pal Buyer Protection (whether paying by credit card or Pay Pal) – You will have a unique Pay Pal transaction ID.
If the item does not arrive (or you receive an incorrect item), you can contact PayPal Australia directly and they will refund your total purchase amount.
This is much faster and easier than obtaining a “charge-back” from a credit card provider.
“Ready to go” items such as pool cleaners and popular pool liner sizes are dispatched the same or next business day (depending on the time of order).
Custom items require some preparation time. For example, it takes us 2-3 business days to prepare a pool cover (according to your size, shape and micron grade selections).
Upon dispatch, you will receive tracking details by email notification. You can then track progress of your delivery online.
No – We provide delivery drivers with authority to leave the goods in a safe and sensible place. 90% of the time, that simply means the front door.
Almost always, yes. Do not be concerned however is some items arrive before the others. In these rare situations, the remaining item(s) will arrive the next business day.
If the remaining items do not arrive the next business day, please contact us. We will then investigate this with the courier company.
Certainly – We can do this in only a few minutes. We use Nearmaps, a service that regularly takes high resolution images from aircraft. Around 95% of Australian homes are imaged this way.
This is a free service and is surprisingly accurate (to within 10cm). If interested, simply provide us with your street address.
Around 60% of our clients prefer their cover to curl-up the walls slightly at its edges. This can certainly help prevent leaves from getting “around the cover”. This slight over-sizing ensures clients have this option.
Furthermore, while our covers shrink less that other brands you can expect the cover to shrink by around 0.5% (e.g. around 5cm) in the first 6 weeks.
All our covers will provide excellent heating benefits – beyond most client expectations.
That said, the higher micron grades offer slightly better insulation and heat retention. The extra benefit will however be very modest.
Queries? Ask now for a fast reply
Send Us A Mesage
We Reply Within 60 Minutes - 9am to 5pm - 7 Days
We can quickly measure your pool - Now
A fast and free same day service
We use high-resolution imagery (taken regularly from aircraft) – 95% of homes have been imaged.
We can measure you pool within 5 or 10cm accuracy. We can then recommend the best possible product sizing and options.
Simply provide and submit you address above - We will reply today.
By the way - We can quickly measure your pool - Right Now
A fast and free same day service
Simply provide and submit you address above - We will reply today.
We use high-resolution imagery (taken regularly from aircraft) – 95% of homes have been imaged.
We can measure you pool within 5 or 10cm accuracy. We can then recommend the best possible product sizing and options.
Queries? Ask now for a fast reply
Send Us A Mesage
We Reply Within 60 Minutes - 9am to 5pm - 7 Days
We can quickly measure your pool - Now
A fast and free same day service
We use high-resolution imagery (taken regularly from aircraft) – 95% of homes have been imaged.
We can measure you pool within 5 or 10cm accuracy. We can then recommend the best possible product sizing and options.
Simply provide and submit you address above - We will reply today.
By the way - We can quickly measure your pool - Right Now
A fast and free same day service
Simply provide and submit you address above - We will reply today.
We use high-resolution imagery (taken regularly from aircraft) – 95% of homes have been imaged.
We can measure you pool within 5 or 10cm accuracy. We can then recommend the best possible product sizing and options.
Answers to Common Queries
Frequently asked Questions
Absolutely. Client’s rave about our service. We boast a 4.9 star rating in our Google reviews.
All clients benefit from Pay Pal Buyer Protection (whether paying by credit card or Pay Pal) – You will have a unique Pay Pal transaction ID.
If the item does not arrive (or you receive an incorrect item), you can contact PayPal Australia directly and they will refund your total purchase amount.
This is much faster and easier than obtaining a “charge-back” from a credit card provider.
“Ready to go” items such as pool cleaners and popular pool liner sizes are dispatched the same or next business day (depending on the time of order).
Custom items require some preparation time. For example, it takes us 2-3 business days to prepare a pool cover (according to your size, shape and micron grade selections).
Upon dispatch, you will receive tracking details by email notification. You can then track progress of your delivery online.
No – We provide delivery drivers with authority to leave the goods in a safe and sensible place. 90% of the time, that simply means the front door.
Almost always, yes. Do not be concerned however is some items arrive before the others. In these rare situations, the remaining item(s) will arrive the next business day.
If the remaining items do not arrive the next business day, please contact us. We will then investigate this with the courier company.
Certainly – We can do this in only a few minutes. We use Nearmaps, a service that regularly takes high resolution images from aircraft. Around 95% of Australian homes are imaged this way.
This is a free service and is surprisingly accurate (to within 10cm). If interested, simply provide us with your street address.
Around 60% of our clients prefer their cover to curl-up the walls slightly at its edges. This can certainly help prevent leaves from getting “around the cover”. This slight over-sizing ensures clients have this option.
Furthermore, while our covers shrink less that other brands you can expect the cover to shrink by around 0.5% (e.g. around 5cm) in the first 6 weeks.
All our covers will provide excellent heating benefits – beyond most client expectations.
That said, the higher micron grades offer slightly better insulation and heat retention. The extra benefit will however be very modest.
Questions? Ask Right Now
Send us a message now
We Reply Within 60 Minutes
We can quickly measure your pool - Now
A fast and free same day service
We use high-resolution imagery (taken regularly from aircraft) – 95% of homes have been imaged.
We can measure you pool within 5 or 10cm accuracy. We can then recommend the best possible product sizing and options.
Simply provide and submit you address above - We will reply today.
By the way - We can quickly measure your pool - Right Now
A fast and free same day service
Simply provide and submit you address above - We will reply today.
We use high-resolution imagery (taken regularly from aircraft) – 95% of homes have been imaged.
We can measure you pool within 5 or 10cm accuracy. We can then recommend the best possible product sizing and options.
