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- Answers to our most common client questions
Is buying from Pool Express safe?
We consistently receive excellent reviews and ratings, far exceeding the industry average.
At Pool Express, you are welcome to use PayPal as a payment option, just like thousands of our satisfied clients. Signing up for PayPal is free and straightforward if you haven’t already.
Upon making a purchase, you will instantly receive an email and transaction ID from PayPal. If your item does not arrive or you receive an incorrect item, you can contact PayPal Australia directly for a full refund. This process is much faster and easier than obtaining a charge-back from a credit card provider.
Why are our prices so much lower than pool shops?
Whereas your local pool shop and other online retailers deal with 10, 20 or even 100 of these items, we deal with thousands – allowing us to offer unbeatable savings.
Our systems are tightly integrated with an efficient and high volume production facility – Allowing for maximum efficiency. All while providing our clients with the highest available grade of Australian made covers.
What is "micron grade" and is it important?
The higher the micron grade number, the longer you can expect the cover to last. It can also help a little in terms of heating performance.
The higher the micron grade, the more plastic material will be included in every square meter of the cover. The greater the cover “body”, the more years you can expect the cover to resist attack from pool chemicals.
That is why our higher micron grades have substantially longer warranty periods. Our covers focus most of the material in the bottom (bubble) layer – That is where oxidising pool chemicals (such as chlorine) first attack and gradually degrade a pool cover.
- Comparing micron grade between brands
Beware however, the quality of materials is the most important durability factor. Two different covers (from different suppliers) that are the same micron grade may last for substantially different periods.
For example, even our 250 micron grade cover will generally outlast an inferior 500 micron grade cover imported from China (e.g., from eBay, Temu, Catch). The reason – Our covers use a superior formula and are manufactured to a higher quality standard.
Which roller connection type - Cords or Straps?
Nearly all Australian pool covers are connected to rollers by either white cords and eyelets, or a system of adjustable black straps. That is why we provide clients with a choice of this free inclusion.
Best Tip: Select a connection type that most closely resembles what presently links your cover and roller.
Please Note – Straps already included with rollers
If purchasing a new roller with your cover, do not be concerned regarding this option. Your roller is automatically provided with the adjustable black straps.
I am buying my first pool cover - Do I need a roller?
Unless you have a small plunge pool (e.g., 4m x 2m), yes you will need a roller. Some cover retailers may tell you that this is optional, knowing full well that this is not really feasible.
Pool covers can offer pool owners many benefits. But to enjoy those benefits, you need a quick and easy method to remove the cover and then put it back on the pool later.
Australian made covers - Do they really last longer?
While many pool covers may appear similar, their longevity and durability can vary significantly, particularly between Australian-made and imported alternatives. The majority of imported covers originate from China and are commonly available on platforms like eBay, Temu, and Catch.
Key Features of Our Pool Cover Materials:
- Robust Antioxidants: Our covers are fortified with robust antioxidants that resist early degradation caused by pool chemicals. This protection is crucial, whether your pool uses traditional chlorine, magnesium, or salt chlorination systems.
- Superior Plasticizers: We use premium plasticizers that enhance the flexibility of the cover material and reduce the risk of cracking and splitting over time. Unlike inferior alternatives, our plasticizers are designed to remain stable, maintaining the cover’s resilience and longevity.
- High-Standard UV Stabilizers: Our locally produced covers feature superior UV stabilizers, ensuring extended protection against sun damage—often double the UV resistance of typical imports.
- Higher-Quality Manufacturing: Imported covers undergo rapid production, compromising material integrity and leading to premature weaknesses and fractures. Our covers, crafted with meticulous care, prioritize durability and reliability for long-lasting performance.
How should I measure my pool?
In most cases you simply need to measure the longest and widest wall-to-wall interior dimensions . Side steps / areas can be added.
Our factory can prepare covers in Rectangular, “L-Shapes” and the now very popular “T-Shapes”. All those shapes can be accurately created and ordered from our Pool Cover Wizard page.
Fast & Free Aerial Measure – A service performed via Nearmaps – a database of high resolution property images. Surprisingly accurate. Simply provide your street address using one of our “Aerial Measure” query forms. We typically reply with our assessment and recommendations within a few hours.
Why do we deliver your cover a little larger?
We aim to deliver your cover with an extra 100mm added to the perimeter. That is, around 200mm added to the overall length and width.
More than half our clients expect the cover to “curl-up” the walls slightly at the cover edges. This oversizing ensures adequate pool cover to achieve that option. It also allows for some minor cover shrinkage – Around 0.5% in the first weeks.
Can normal people really self install a cover & roller?
We sell thousands of these items to Australian pool owners each year, with 99% opting for self-installation. This can save you hundreds of dollars in installation costs compared to hiring a local technician who might spend around 60 minutes on-site and charge a lot more for the cover itself.
Please take a look at the videos on the left to get an idea.
If required, trimming the cover is simple and can be done with a sharp pair of scissors (whether you’re just trimming 100mm on one side or shaping it for “kidney” and complex pool designs).
Got an existing cover? Consider using this as a trimming template:
If you’re replacing a cover with a complex shape, consider using the old cover as a template. Lay the old cover over the new one (maybe on the lawn), then cut the new cover with sharp scissors, using the old cover as a guide.
Basic Cover Install
Roller Assembly
Trimming a Kidney
How do I deal with side steps and wide areas?
This is a very common situation – thousands of our clients deal with such situations on a daily basis.
This is often required when you have an (extra) “side step” at the shallow end of the pool, but plan to install the roller at the narrower deep end.
This situation is solved by simply “folding-over” the side section onto the main pool area before the cover is collected onto the roller. This process hardly adds much work or time and will never cause an issue or damage to the cover.
This arrangement is also very common with “kidney pools” and “free-form” shapes – Where the cover needs to slide down past a narrow middle-point in order to reach the roller.
If I need to trim my cover, what is involved?
Trimming is sometimes necessary for a pool owner to achieve the final cover fit they prefer. Trimming is unavoidable with “kidney” pool shapes.
As tough and durable as these covers are, they are very simple to trim using a good pair of scissors – the sharper the better. In fact, you can virtually “slice” the cover without much “scissor snipping”. Straight sections are particularly easy to trim if you simply follow the “bubble grid lines”.
How should the cover finish at the walls (edges)?
Around 60% of our clients expect their cover to curl up the pool wall slightly at the cover edges. That is the main reason we deliver the cover a little larger than your water dimensions. It ensures our clients have that “up curl” option.
The main reason many prefer this “up-curl” – it can definitely help prevent leaves and debris from getting “around the cover edges” and into the pool.
Other clients prefer a “straight cut” finish. Some pool owners believe this looks a little more tidy – especially on modern geometric pool shapes.
How much warmer will be pool be with a cover?
| Location | Summer | Spring |
|---|---|---|
| Melbourne | + 4-7 C | + 3-4 C |
| Sydney | + 5-7 C | + 3-4 C |
| Brisbane | + 5-7 C | + 4-5 C |
| Perth | + 5-8 C | + 4-5 C |
| Adelaide | + 5-7 C | + 4-5 C |
Best answer : If this is your first cover, water temperature rise will likely be greater than you expect. Even if replacing an existing cover, our covers will still likely impress.
Certainly, if you are thinking about an electric heat pump, our pool cover is a logical first step before you commit to such a large expense.
Keep in mind, even a modest 4 degree temperature rise transforms a “Melbourne Pool” to a “Queensland Pool” – A much more tempting swim. Even in Brisbane or Perth, you will still add months and consistency to your swimming season.
- There may be certain times in the peak of summer where the pool gets too warm for some people - e.g., 7-8 degrees rise. Hardly a problem as you can simply remove the cover for a couple of days.
Will a pool cover help with leaves? Yes, deffinitely
Without a pool cover, every single leaf falling onto the water area is “stuck” in the pool . Those collect and all this debris eventually needs to be dealt with (either by a pool cleaner or by manual labour).
A pool cover at least keeps these leaves above the water and “dry”. Much of that debris will blow away during the next windy day. A great option smart pool owners utilise : Use a garden blower to “blast” leaves down and then out of the pool. That is faster and more effective than any $3,000 robotic pool cleaner could ever achieve.
Where does excess rainwater go - Is that a problem?
If you have a “straight edge” finish (i.e., flat) at the cover edges, rainwater will simply run over and around the cover.
If you have the cover curling-up the wall at its edges, simply create two 100mm slits in the cover edge in front of the skimmer box. The resulting “flat flap” will quickly drain excess rainwater to the skimmer box.
Additionally, rainwater collected on top of the cover will normally evaporate and disappear when the pool is back in full direct sunlight.
What is a "pro rata" warranty and how does that work?
A “pro rata” warranty starts off at 100% coverage, but then declines over time. For example, if your cover fails in the first year, we will provide a replacement at zero expense to you.
If you have a 10 year warranty cover and it fails after 5 years, we will replace the cover at half the cost – we cover the other 50%.
How do I get the maximum years from my pool cover?
There are basic two things you need to observe in order to get the maximum life span from your cover :
- Keep an eye on your free chlorine readings – be careful not to overdose your pool with chlorine (whether you use a salt chlorinator or are manually dosing your pool). Take the cover off the pool for at least 24hrs if you plan to super-chlorinate.
- If you are storing the cover on the roller for long periods in hot weather, make sure you place a protective UV over-cover on the roller. In warm and sunny conditions, the cover can quickly get very hot when off the water. Over-covers are provided with all our rollers.
Fast Prep. & Delivery
Free and Fast Delivery of Your Pool Cover
Covers are quickly prepared and promptly dispatched
Our covers are individually prepared to match your size and micron grade selections. We can prepare and dispatch your custom cover within just two business days from your order
- Your cover will be rapidly custom prepared
Your cover will be custom prepared according to your size and shape requirements. Of course, we will prepare the cover according to your micron grade / colour selection.
- Dispatch in 2 business days from order
We dispatch using our preferred carriers – Toll Ipec, Star Track and TNT (all offering a high standard of service). We choose the specific carrier according to the fastest delivery time to your location.
- Online Tracking
You will receive details for online tracking of you delivery by email.
- What if you are not home for delivery?
This is normally no problem – We provide drivers autharity to leave your goods is a safe and sensible place. Around 90% of the time, this simply means your front door.
Fast Aerial Pool Measurement and Quote
We can recommend cover sizing and shape, based on High-Resolution Images (already taken from aircraft).
A fast and free, same day service
A Pool Express Exclusive
We access High-Resolution Aerial Imagery (taken regularly from low level aircraft) – 95% of Australian homes have been imaged.
We can measure your pool within an accuracy of around 5 to 10cm. That is far greater accuracy than could be achieved from “Google Earth views”.
We can then recommend cover sizing – We can even design your cover. Simply provide your details in the form below.
- Submit your details below:
-
You will receive our assessment &
suggestions today
Our report will also include discount prices for the highest grades of pool covers on the Australian market
- Submit your details below:
- You will receive our assessment and suggestions today
Our report will also include discount prices for the highest grades of pool covers on the Australian market
Pool Cover and Roller Installation
First time cover installation? - Maybe easier than you think
We sell thousands of these items to normal Australian pool owners each year. Around 99% of those buyers self install their covers (and rollers).
This is a straight forward job and it is worth taking your time to achieve an excellent result. If you are purchasing one of our higher grade covers, this maybe a job you may not repeat for another decade.
This can save you hundreds of dollars installation costs compared to a local technician who might spend around 60 minutes on site. They will certainly also charge more for the cover (and roller).
Basic Cover Install
Basic Cover Install
Trimming a Kidney
Installation is especially easy for rectangular a modern geometric pool shapes.
If necessary, trimming the cover is performed very simply (using a sharp pair of scissors). That applies to whether you are trimming 100mm on one side of the cover, or possibly more extensive shaping for “kidney” and complex pool designs.
Useful Tip – If you are replacing a cover that has a complex shape, consider using the old cover as a template. Lay the old cover over the new (maybe on the lawn) – Then follow the new cover with sharp scissors, using the old cover as a shape guide.
Replacing an Existing Cover - What about Connecting to the Roller?
If you order a pool cover on its own, we will automatically include a set of hardware to assist in connecting it to your existing roller. By default, we provide 10 connection sets, which are included at no extra charge—other dealers typically charge an additional $40.00 for this.
You can choose between “eyelets and cords” or “adjustable black straps” for your connection system. These two options account for 95% of cover-to-roller connections used in Australia. Typically, you would select the type most similar to whatever currently connects your cover to the existing roller.
Buying a new roller with your cover?
The connection type selection doesn’t matter in this case, as the roller will automatically come with the adjustable straps system.
How should the cover finish at the walls (edges)?
Around 60% of our clients expect their cover to curl up the pool wall slightly at the cover edges. That is the main reason we deliver the cover a little larger than your water dimensions. It ensures our clients have that “up curl” option.
The main reason many prefer this “up-curl” – it can definitely help prevent leaves and debris from getting “around the cover edges” and into the pool.
Other clients prefer a “straight cut” finish. Some pool owners believe this looks a little more tidy – especially on modern geometric pool shapes.
If I need to trim my cover, what is involved?
Trimming is sometimes necessary for a pool owner to achieve the final cover fit they prefer. Trimming is unavoidable with “kidney” pool shapes.
As tough and durable as these covers are, they are very simple to trim using a good pair of scissors – the sharper the better. In fact, you can virtually “slice” the cover without much “scissor snipping”. Straight sections are particularly easy to trim if you simply follow the “bubble grid lines”.
How do I deal with side steps and wide areas?
This is a very common situation – thousands of our clients deal with such situations on a daily basis.
This is often required when you have an (extra) “side step” at the shallow end of the pool, but plan to install the roller at the narrower deep end.
This situation is solved by simply “folding-over” the side section onto the main pool area before the cover is collected onto the roller. This process hardly adds much work or time and will never cause an issue or damage to the cover.
This arrangement is also very common with “kidney pools” and “free-form” shapes – Where the cover needs to slide down past a narrow middle-point in order to reach the roller.
Roller Model Comparisons
Pegasus Designer Range
Available in Black, White & Silver Pearl
Architecturally inspired and minimalist in design. Many clients choose this model to minimize the visual impact of the roller in their pool area.
- Widths from 2.4m to 6.4m
- Suits pool lengths up to 14m
Powder coated aluminium end frames – Mill finished aluminium main tube.
Apollo Cover Rollers
Contemporary Satin Black End Frames
Full height, so you don’t have to bend down too far to operate. The hand-wheels at the ends provide extra leverage for dealing covers on large pools.
- Widths from 2.4m to 7.0m
- Suits pool lengths up to 16m
Powder coated aluminium end frames with HDPE hand wheels – Aluminium main tube.
Endurance Cover Roller
Traditional Ivory White End Frames
This ‘white’ roller offers the same benefits as the satin black Apollo model. Popular with clients who have pool areas with lighter colour features.
- Widths from 2.4m to 7.0m
- Suits pool lengths up to 16m
Powder coated aluminium end frames with HDPE hand wheels – Aluminium main tube.
Pegasus Stainless Steel
Electro Polished 316 Grade Stainless Steel
Physically the same as the Designer Range but with stainless steel end frames. The finish is eye-catching without being visually prominent.
- Widths from 2.4m to 7.0m
- Suits pool lengths up to 14m
Solid 316 stainless steel end frames – Mill finished aluminium main tube.
Arcadia Compact Roller
Compact, Understated and Effective
Compact with a handwheel for greater leverage when used. In practice, the single handwheel is perfectly adequate in nearly all situations
- Widths from 2.4m to 6.4m
- Suits pool lengths up to 16m
Powder coated aluminium end frames with HDPE hand wheel – Aluminium main tube.
Neptune Bench Seat
Roller & Poolside Feature Combination
Blends practicality with style, turning your pool roller into functional seating. It’s a versatile addition that complements poolside areas.
- Widths from 3.0m to 6.0m
- Suits pool lengths up to 16m
Aluminium planks, durable red cedar finish. Fade resistant HDPE end sections.
Pool Cover Benefits
One Pool Cover - Many Benefits
A cover will offer all pool owners multiple benefits. The durability of our covers means you can enjoy these benefits for years to come.
A summary of the main benefits will include those shown below:
To enjoy those benefits you will need a good and reliable roller in order to deal with the cover on a daily basis. We offer a range of well designed and thoroughly tested roller models to suit various pool sizes and design style preferences.
- A longer and more enjoyable swimming Season
The gain in average water temperature can transform how your pool is used. You can start swimming much earlier in the swimming season (and also much later).
You will also be tempted to use your pool much more often during the regular swimming season.
- Almost total elimination of evaporation water loss
Most Australian pools suffer serious daily water loss from evaporation, especially during summer.
A good cover will almost eliminate evaporative water loss altogether (by around 98%). This not only saves cost, it saves work and stress having to constantly monitor the pool’s water level during dry periods.
- Less work with leaves - You can even use a garden blower
A pool cover can make a dramatic difference to the work of dealing with leaves. A pool cover will keep leaves “above the pool” and out of the water.
If leaves do not just later “blow away” in the next strong wind, you might just “blast these away” occasionally with a garden blower. Not even an option without a cover.
- Reduced chemical and treament expenses
You can expect a cover to eventually pay for itself from savings on other pool costs. Putting a cover on a pool is one-step away from having an indoor pool.
With care, you can certainly reduce filter running times, chlorine dosage and other chemical requirements.
How does a pool actually loose heat?
Your pool will gain significant heating from the effect of sunlight simply striking our pool cover. But further heat gain benefits result from the ability to “retain heat”.
Most pool owners do not realise how much pools can “chill” every day (and especially overnight) by heat lost from evaporation alone.
Worsening the situation – the warmer you pool gets, the greater the evaporation and heat loss. Water temperatures far lower than ideal are the natural result.
Why Quality Matters
Dont Waste Work & Money
- Wasted, Early, and Repeated Expenses
Experienced pool owners agree: Investing in a high-quality pool cover is a smart decision.
- While cheaper options may need replacement every 18-36 months, superior covers can last nearly a decade. This longevity not only saves money in the long run but also spares pool owners the frequent hassle of purchasing and installing new covers.
- While cheaper options may need replacement every 18-36 months, superior covers can last nearly a decade.
- This longevity not only saves money in the long run but also spares pool owners the frequent hassle of purchasing and installing new covers.
Cover Quality - How Other Covers Fail Early:
- Poor Quality Ingredients - Covers Damaged Quickly by UV and Pool Chemicals
- Poor Quality Ingredients - Covers Damaged by UV and Pool Chemicals
While various pool covers may appear similar, such as “blue plastic bubbles,” they can be made from substantially different ingredients. This significantly impacts the cover’s performance and durability.
Our covers utilize an optimal combination of anti-oxidants (to resist damage from pool chemicals) and UV inhibitors (for years of protection in outdoor sunlight).
- Poor Design From the Start
Each brand of pool covers has its own distinctive bubble profile, which plays a crucial role in determining its lifespan.
Our bubble design is optimized for performance and maximum durability, a level of detail often overlooked by other manufacturers.
- Rapid, Poor Quality Manufacture
To save costs, inferior covers often employ overly rapid manufacturing techniques and pay little attention to quality control. This compromise typically leads to lower cover quality and durability.
The material formulation of our covers, particularly the anti-oxidants, results in a high-quality and consistent product after the high-temperature molding and formation process.
- Australian Covers Universally Better than Imports
Based on our experience, all Australian-made pool covers are significantly more reliable than imported covers, which are primarily sourced from China and available online through forums such as eBay, Temu and Catch.
Of course, there is nothing inherently wrong with products made in China. However, when it comes to pool covers, these products are manufactured at the lowest possible expense, resulting in severely compromised quality. Such covers should be treated as “semi-disposable,” requiring frequent replacement, accompanied by substantial work and mess each time.
Pool Covers - Dealing with Kidney Shapes
Kidney Pools - Measuring
Depending on the shape and curvature of your “kidney” shaped pool (or similar shapes), you will either obtain a simple rectangular cover or possibly an “L-Shaped” cover.
An “L-Shaped” cover is wider at one end compared to the other end. Such an option can often save 10-20% material wastage and cost. This image shows an example of how a professional might measure a kidney shape for pool cover purchasing purposes.
Already have a cover? Use that as a trimming template
If you are replacing and existing cover, we recommend that you lay the new cover on the lawn, and lay the old cover over that. Then simply trim the new cover with scissors, using the old cover as a template.
If you are installing your first cover on a kidney pool, the following video may be helpful.
Kidney Pools - Roller location options
Rather than locate the roller at the very end of the pool, kidney shaped pools often have the roller located partly over the water.
That can help more easily lift the cover off the water and onto the roller. The optimal location may take some trial and error.
Kidney Pools - Further Tip
You might plan to have an up-curl effect at the cover edges (e.g., to help deal with leaves). With kidney shaped pools, it may be advisable to exclude that effect from the “inside curve”.
That can prevent to cover moving side-to-side when being collected onto the roller. As with other aspects of kidney shaped pool covers, some trial and error may be required. If the cover shifts to the side while being collected, some extra trimming may be required on the inside curve.
- 100% Australian Made Product
All imported covers currently available on the market are produced at the lowest possible cost with no regard to long term durability.
